Meet The Face Behind Maid in Heaven Cleaning Services Inc.
I’m Andrea Monteiro Pinto, the proud owner of Maid in Heaven Cleaning Services Inc.
I look forward to sharing my story. I hope that you will enjoy getting to know me better.
Having grown up in Brazil, cleaning has always been part of my life. However, this business in Vancouver actually came about because of my sister. After studying English for a few months when she moved to Vancouver, my sister was allowed to stay longer. While she was here, she decided to dedicate her time to working as a part-time maid cleaning homes and vacation rentals.
By the time she decided to go back to Brazil (three months later), she had quickly accumulated sixteen clients. I was initially into teaching dance as a leader of a dance group called Samba Fusion (which I did for nine years). But, when my sister needed my help to take over her clients, I was more than happy to take care of them myself, until I started getting busier. At that point, I had to hire more people to work with me to help support the growing business.
My cleaning business was officially established about five years ago. When I started the company, it was really hard. I was cleaning by myself while also dealing with the operational side of the business. I was also hiring and training new cleaners regularly. I was basically working from the time I woke up until the time I went to bed. Now things are a lot easier as I have a really fantastic team that has been working for me for a while, and they are very experienced.
When I hire new staff, I send them our training manual and have them train at my place first. This way, I can look for opportunities to enhance their training further as they go out into the field. If I see that a cleaner has potential and their cleanings skills are excellent, I include them in our schedule. I then supervise them a few times to make sure they are a good fit for our company and our clients as well. Besides, offering them hands-on training, I also send them videos and tips regularly to help them improve on their efforts.
As a business owner, I really enjoy communicating with my clients, scheduling cleanings, sending invoices, making payments, etc. Training and supervising is also something I enjoy doing.
To ensure my clients are receiving the absolute best in cleaning care, my staff and I do our absolute best when handling their needs. I consider myself a bit of a perfectionist, so I expect the best from my cleaners too.
I run my business based on the values of integrity, discipline, and loyalty. This enables me to be transparent to my clients and ensure they are aware of the services I can provide to them.
Over the years, I have achieved many accomplishments, and I attribute them to the hard work of my team. Without my excellent team, this all would not have been possible.
Today, my pride and joy is my team, and also my efforts to build new relationships and grow my small business into a larger one. I have also found enjoyment in learning more about the technical side of the business and how I can make my processes easier for my customers. I dedicate a lot of my time towards learning about this, as I hope it will increase the level of satisfaction I provide my clients.
When I’m not at work, I really enjoy staying active. I try to make time for yoga a few times a week, and I recently started hiking and climbing. On the weekends I enjoy salsa dancing and watching movies, and of course, frequent trips to the beach, especially in the summer!
Apart from all of this, I also spend my free time in caring for animals and the environment. Recently, I became a vegetarian. This came about as a result of my love for all animals, and the rising need to help them. I am also a big recycler and prefer to walk or ride my bicycle over other modes of transit. I think we all need to do our part to make this world a better place to live, both for our furry friends and us, and we can start by being more conscious of our choices.
I have enjoyed sharing my story about the things which matter to me and how they influence the way I do business.
If you or someone you know could benefit from our expertise as a residential and commercial cleaning company in Vancouver, BC, I invite you to get in touch. Please visit our website at www.maidinheavenbc.ca.